A man’s tweet, Tuesday night, over cancelling his order placed on online food delivery app Zomato has set Twitter abuzz. The person stated the reason behind the cancellation of the order as the delivery guy was a “non Hindu”.
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can't change rider and can't refund on cancellation I said you can't force me to take a delivery I don't want don't refund just cancel— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
However, Zomato’s response to his complaint is taking internet by a storm.
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y— Zomato India (@ZomatoIN) July 31, 2019
Alleging that the online delivery app is forcing customers to accept orders from people they do not want, Amit Shukla, a resident of Madhya Pradesh’s Jabalpur added another tweet:
@ZomatoIN is forcing us to take deliveries from people we don’t want else they won’t refund and won’t cooperate I am removing this app and will discuss the issue with my lawyers— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
In a series of tweets, Shukla shared screenshots of the order confirmation, his objection and Zomato’s response.
This is the confirmation pic.twitter.com/BV7QvCwR94— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
This is my objection pic.twitter.com/U4DjaHONoo— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
And this is the response pic.twitter.com/jT64SXh8G6— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
Zomato Founder, Deepinder Goyal also came forward to clear his as well the company’s stance over the issue.
We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B— Deepinder Goyal (@deepigoyal) July 31, 2019
Consequently, several renowned personalities put forth their support and praised the online food delivery platform’s stand. Such as:
Respect. I love your app. Thank you for giving me a reason to admire the company behind it. https://t.co/nohfkYsrJQ— Omar Abdullah (@OmarAbdullah) July 31, 2019