In view of cancellation of all passenger trains and all passenger ticketing upto 14th April 2020, it has been decided by Indian Railways to give full refund for all tickets for journey period from 21st March – 14th April 2020.
These instructions shall be in addition to and in continuation of the relaxations in Refund Rules vide instructions dated 21-03-2020. The procedure for grant of refund shall be as follows:
1. Counter booked PRS Tickets:
a. Tickets cancelled prior to 27-03-2020: TDR (Ticket DepositReceipt) to be filed by the passenger with journey details by filling a form toChief Commercial Manager (CCM)(Claims) or Chief Claims Officer (CCO) of anyZonal Railways Head Quarters upto the period 21st June 2020, for availingbalance refund amount. Railways shall provide a utility through which thepassenger can avail refund of balance amount so deducted during cancellation ofsuch tickets.
b. Tickets cancelled after 27-03-2020: Full refund shall bepayable in respect of all such cancellation.
2. E-tickets:
a. Tickets cancelled prior to 27-03-2020: Balancerefund amount shall be credited to the account of the passenger from whichtickets was booked. IRCTC shall prepare a utility for providing the balancerefund amount.
b. Tickets cancelled after 27-03-2020: Full refund shall bepayable in respect of all such cancellations for which provisions has alreadybeen made.
