Zomato Open to Rectify Mistakes

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Online food-ordering platform Zomato said that it is open to making modifications to rectify mistakes amid the escalating face-off between restaurants and aggregators and appealed to restaurant owners to stop the #Logout campaign.

More than 1,200 restaurants in several major Indian cities have reportedly de-listed themselves from the dine-in programmes of services like Zomato over the unsustainable deep discounts offered by the aggregators, saying the table reservations services were hurting their business model.

Zomato founder Deepinder Goyal called for truce and sanity in a series of tweets.

In a tweet, Goyal said, “I am sad that young entrepreneurs (much like me) in the restaurant industry are feeling the pressure to such an extent that they had to launch such a campaign. We set out to create a company which can create a massive impact on consumers, as well as business owners.”

He also said, “Somewhere, we have made mistakes and things haven’t gone as planned. This is a wake-up call that we need to do 100x more for our restaurant partners than we have done before.”

He also said that Zomato is committed to working with the industry.

He also appealed to restaurant owners to stop the #LogOut campaign.

National Restaurant Association of India (NRAI) president Rahul Singh had stated that the #LogOut campaign started in Gurgaon earlier this week and turned into a nationwide movement, reflecting “how restaurants across the entire spectrum have been suffering from the deep-discount epidemic”.

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