Komal Lahiri has been appointed Whatsapp’s grievance officer for India. The messaging app has a planned out a process for users to flag concerns and complaints, including identification of fake news.
Lahiri is Whatsapp’s senior director of global customer operations and localisation.
India, with the highest number of WhatsApp users in the world (200 million) have had a spate of mob lynching cases earlier this year after mobs believed in rumors circulated on WhatsApp.
The Indian government had criticised WhatsApp over fake news being circulated on its messaging platform.
Union minister Ravi Shankar Prasad met WhatsApp Chief Executive Officer Chris Daniels in New Delhi on August 21 to discuss solutions to technological challenges related to the messaging application in India. Prasad suggested that WhatsApp must appoint a grievance officer in India to tackle problems.
With general elections slated for next year in India, the government is taking a tough stance on the spread of misinformation through social media platforms like Facebook, Twitter, and WhatsApp.
(Featured image: The Live Mirror)